Hi, my name is Bob Swartz, and I am your customer service professional! Not the kind of service that went the way of the black-and-white television, mind you; the service that helps you keep your customers long-term so that your business strengthens as it grows. If you want to keep customers happy, informed, and returning long after the first sale, Conveyor Belt Strategies can help.
I started learning about customer service when I was eight years old growing up in small towns in Western New York. I was blessed – my childhood was rather idyllic; the American dream of small town living and community where we walked everywhere we wanted to go and people knew and took an interest in each other.
After high school I attended Canton College and Albany State University, graduating with an Associates Degree in Business and a BS in Accounting. I joined the Air Force, attending an off campus MBA program while serving. When I left the Air Force, I went to Southern Illinois University in Edwardsville, IL, graduating with an MBA. Sometimes fortune smiles on one all at once, and after graduating, I got a job with Boise Cascade and met my future wife on the same day in 1971.
I worked in the lumber and building supply industry for a couple of decades returning in full force to the customer service arena in 1991 as a Farmers Insurance agent. I spent almost two decades more in that industry, until it was time to retire.
Not one for sitting still, when I retired, I started Conveyor Belt Strategies. With my fond memories of small-town service as a child, where the local business people knew my name and took an interest in my well-being, I knew that’s what I wanted to do post-retirement – help small business retain their customers.l. I do this by providing them with an easy solution for the own customer maintenance. Bringing back good, old-fashioned customer is my mission for Conveyor Belt Strategies.
I understand customer relationships and their importance – after all it’s my passion – and I’m good at explaining these things to my clients. I am known for wanting to help people get and keep their customer. People also tell me I’m a great sounding board for their ideas and problems.
Family and friends are the most important relationships to me; I also enjoy reading and spending time with my wonderful grandchildren. One is a rodeo riding 16-year old, the other an inquisitive 6 year old. They are yet another phase of my blessed life and a joy to spend time with.
I would like to be remembered as a nice person with a great (although sometime inappropriate) sense of humor. I admire people who know what they want out of life and are persistent in getting it. I plan on being persistent in helping others learn about and maintain customer relations for the good of themselves, their businesses, and community.